Customer Support Agent DACH

We are developing a complete home security system in one, beautiful device – called FLARE®. Thanks to its artificial intelligence, FLARE® can take smart decisions on its own. We believe that home security should be easy, affordable and non-intrusive.

Join our team as a Customer Support Agent for the German and English speaking markets!

 

At BuddyGuard you will be the voice of the company towards our customers and vice versa. As a Customer Support Agent, you answer questions, offer advice, hunt down bugs and serve as an advocate for both FLARE and our customers.

 

You are a perfect candidate if you…

  • manage to be friendly and outgoing, even when things get tough
  • know how to deliver timely and helpful responses to our customers
  • can identify pain points and know how to escalate them to a higher level
  • thrive on providing our community with excellent Customer Support
  • have plenty of experience with ticket tools like Freshdesk and ZenDesk
  • are fluent in German and English

Preferably, you have a proven affinity with consumer electronics. Grow with us and get the great satisfaction of building something from scratch!

 

Got excited? Please send your CV + cover letter to hr@buddyguard.io — Please keep in mind we will only consider candidates living in Berlin.